At Creation Labs Software, we are dedicated to ensuring that all of our customers (“Customers”) are able to use our services and infrastructure without any form of interference or harassment from other users. Our Acceptable Use Policy (AUP) outlines how we enforce this commitment and how we aim to protect our network, infrastructure, users and service providers. This policy applies to all customers of Creation Labs Software and any references to “Users” includes both customers and their users.
If you feel you have discovered a violation of any area of this policy, please inform us immediately by sending an email to [email protected].
By using any of the services provided by Creation Labs Software, you agree to abide by this AUP. We reserve the right to change or modify the terms of this AUP at any time, and will post updates on our website at https://www.creationlabs.co.za/legal/acceptable-use-policy.
SPAM and Unsolicited Email
We do not tolerate any form of unsolicited commercial communication through our network. This includes but is not limited to email, instant messaging, SMS, chat rooms, discussion boards, and newsgroups.
Regardless of how the recipient’s email address was obtained, any communication that has not been explicitly requested or consented to by the recipient is considered unsolicited. This applies to both personal and company email addresses, such as [email protected]. Any email communication that does not clearly originate from a consensual sender or appears to come from a third party or affiliate will also be considered unsolicited.
Creation Labs Software does not allow any of the following content or links to such content, to be published on its infrastructure:
By using the service, you are acknowledging that Creation Labs Software is not responsible for any content posted by its customers.
If Creation Labs Software in its sole discretion determines that any customer content violates any law, including the Protection of Personal Information Act 4 of 2013, or the Film and Publications Act, 65 of 1966, or this policy, it may:
Shared Systems and Resource Usage
Customers may not use any shared system provided by Creation Labs Software in a way that interferes with the normal operation of the shared system, or that consumes a disproportionate share of the system’s resources. For example, excessive server hits, excessive bandwidth usage, excessive disk usage, inefficient scripts or database queries may compromise other users of the shared hosting environment. Creation Labs Software is authorised to suspend a user’s account should it be found that excessive resource usage is negatively impacting on other customers of our shared hosting environment.
Should we discover that a customer is performing bulk mail runs on our shared systems, regardless of whether it constitutes SPAM or not, Creation Labs Software will deactivate the user’s account.
You may not use our network to engage in illegal, abusive, or irresponsible behaviour, including:
Compliance with the acceptable use policies of any network or system with which you connect through our service is required. If inappropriate activity is detected, all accounts of the user in question will be deactivated until the investigation is complete. Prior notification to the user is not assured. In extreme cases, law enforcement will be contacted regarding the activity.